The honest comparison
(even when it doesn't favor us)

Genuinely cheaper. $29/mo vs $39.99/mo. $120/yr vs $239.88/yr. No setup fees, no per-document fees, no hidden tiers.

What you don't get from us that you do get from them: attorney consultations, Document Defense, business formation services. If you need those, the math is different — you're paying $40/mo for the attorney access, not for the documents. We don't offer these because we believe consumers should hire an attorney directly when they need one, not get them as a sub-feature of a document subscription.

Because the version of “attorney access” that platforms typically include — short consults with whoever's available — is not a substitute for a real attorney relationship. For high-stakes legal matters, you should hire your own attorney.

For everyday document needs (leases, NDAs, bills of sale, freelance contracts, basic employment agreements), our attorney-reviewed templates and AI Draft are designed to be what you actually need. We tell you when something exceeds that scope. That's the wedge.

Yes, in two patterns. They typically respond on Trustpilot offering to “look into the account.” Their BBB responses tend to defend the trial-conversion structure, citing that the auto-renewal is disclosed at signup and that they cannot retroactively refund older charges where the customer didn't cancel during the original trial period.

Their position is technically defensible. The issue isn't that they're doing something illegal — it's that the structure punishes people who forget. That's a structural choice, not an accident. A 48-hour reminder email before each renewal would prevent almost all of these complaints. They've chosen not to add one.

Easily.

(1) Download all your existing documents from Rocket Lawyer first — they're exportable as PDF. (2) Cancel your Rocket Lawyer subscription via Account Settings → Member Settings → Manage Membership. (3) Start a $1 DocsGenie trial or pick the annual plan directly.

If you have documents that need to be re-created, AI Draft can rebuild most contracts from a one-paragraph description in a couple of minutes.

Honest answer: you can't be 100% sure. We're a small team, and we've built our brand on “honest legal docs company” — but corporate values can drift over time. What we can offer is structural commitments that make drift harder:

1. The 48-hour reminder is in our Terms of Service. Removing it would require a Terms update, which legally requires notification to existing users. We can't quietly drop it.

2. Cancellation goes through Stripe's official customer portal. Stripe controls that UX, not us. We can't make their cancel button hard to find.

3. Every page has a public roadmap link. If we ever change something users hate, the feedback shows up there fast.

If we ever do drift, you'll know — and you can leave easily, which is itself the safeguard.

Partly fair point. Rocket Lawyer's $39.99 includes attorney consultations and Document Defense; ours doesn't. If you'll genuinely use those, their price is reasonable. If you won't (and most subscribers don't, based on usage data), you're paying for features you don't use.

For a pure “I just need documents” use case, the products are directly comparable, and we're 27% cheaper monthly, 50% cheaper annually. For an “I need documents plus an attorney on call” use case, they win on features at a higher price.

This is why the “Who should pick which” section exists. We're not pretending we're better at every job.

Most users have a positive experience — Rocket Lawyer's Trustpilot rating is 4.6/5. The complaints are not representative of the average user experience.

But the complaints are also not random. They follow a specific pattern: people who signed up for a trial, didn't end up needing the service, didn't cancel within the trial window, and weren't reminded before being charged. Those people are now writing the negative reviews.

The structural fix — a reminder email before every charge — would prevent most of these complaints. We added it. They didn't. That's the difference worth thinking about.